Shipping & Returns
Game boards, parts and supplies are shipped via UPS. Complete game cabinets are shipped via R&L Carriers and they provide free lift gate service to get your game off their truck. It is your responsibility to get your game in your building. A hand cart dolly is the best way to move your games inside.
Tabletops and wall mount cabinets can be carried by hand. Inside delivery is available for an additional charge by R&L Carriers and needs to be requested at the time you order. If you prefer you may also pick up your game at our facility in Green Bay.
*IMPORTANT All orders shipped by us are fully insured but you MUST inspect for damage at the time you receive your delivery. If the damage is minor and you feel it can be repaired by yourself we can send you the needed part for you to replace. If the damage is beyond your repair simply refuse the delivery. In either case be sure to note on the Bill of Lading that your order had damage when it arrived. Damage happens very rarely but you need to be aware of how to handle it properly.
Game boards, parts and supplies are shipped within 24 hours and in most cases the same day. Complete games are shipped in 10 business days or less with most orders going out in 3-5 days.
Defective or items damaged in shipment can be returned within 10 days at no cost to you; we will pay the return shipping charges. Game boards, parts and supplies can be returned within 10 days and may be subject to a restocking charge of up to 20%. Complete games are not returnable since all games are built specifically for you when your order is placed. Please contact Great Lakes Amusement immediately if there are any issues with your order.